Michael E.
CaliforniaMember since October 2018

Reviews (1)

    • Oct 20, 2018
    • Verified Reviewer


    Product never delivered, merchant won't refund money, offers store credit

    I made my purchase online on October 8th with my HARD EARNED money. I had given them the allotted 2-7 business days. By October 17th, I emailed them requesting a refund because the item was never delivered, and according to tracking, the item was never processed. After requesting a refund, I'm told I have to cancel an order within 48 hours of placing the order. Had I known my order would not be delivered, I would have canceled, but I gave the merchant time to ship the product that never came. The merchant tells me about their 48-hour policy, which is bogus because by the time you realize you've been ripped off, the 48 hours have expired. They only offer me a store credit, essentially forcing me to continue to shop with them and spend my money on their product. I refused because store credit was not used to buy the product, my HARD EARNED money was used. Therefore, it makes total sense for me to want a refund. The merchant has refused to refund and only gives store credit. The BBB has already been notified about their unethical practices. Stay away!

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Comments (2) Link to this Review
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    • Nov 4, 2018

      Tina P,

      Dear Customer,

      I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful if you can please share your order number so that I can look into the matter. Thanks.

    • Dec 12, 2018

      Dell C.

      That website is NOT the official website of Focallure. It is one of the reseller websites. Focallure does NOT sell other stuff like pushup bras, etc. They only sell makeup. This website have been claiming that they are the owner and only legit seller. The brand origin is China, not America, as the website claims. The real website is Focallure.com.

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