Mara A.
Nova Scotia, CanadaMember since October 2018

Reviews (1)

    • Oct 22, 2018
    • Verified Reviewer

    The TouchPoint Solution

    Updated review

    Customer service got back to me

    You have to purchase the "insurance" for an extra 30 USD to have the shipping for repairs/returns covered, and I am not even sure that applies to Canada, but it is still very impractical to have to deal with returns on a regular basis as many people say they have.

    It is at best impractical to have to register through a glitchy app, which throws questionnaires at you before allowing you onto the registration screen, if you are lucky enough to get there.

    Also, my battery life was never more than 2 hours from the beginning. The units were used for approximately 10 hours total before one of them stopped working.

    Customer service got back to me and agreed to a return. Once received, they agreed to pay shipping of the defective units, and refund me for the purchase price. Because of original shipping costs, duties, and customs, I will still have lost 95 CAD for the privilege of trying out this product for 10 hours, that is, IF I receive my refund.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Previous review
    • Oct 20, 2018

    Watch out that you don't end up losing your cash.

    These are much more expensive in the end than advertised. This product works, but not for long. Between import charges and shipping, I ended up spending $300.00 CAD for only a few days of functionality. They stopped working after just a few days of careful use. The app does not work on any of my devices, and although the company says you don't need an app to use the basic model, you are required to download the app to register them and also to be eligible for the 15-day return.

    The app is a nightmare, it glitches differently on all devices, but glitch it does, making it impossible for me to register a product that is known to break. If you have lots of money, this may be a good solution for you, but the touchpoints break very quickly, so you would need at least two pairs, and be prepared to pay for shipping when you have to return them for repair/replacement.

    After all the money I spent, I am waiting for an email back (they also don't answer the phone). This product is way more expensive than it seems at first, very flimsy, and the app is incredibly frustrating and the only way to get your units registered is to have a very basic warranty. If you don't have lots of money to spend on something that will almost certainly stop working after a few days or weeks, don't buy them, you will be horribly disappointed and short $300 CAD (if in Canada), at least when all is said and done.

    The therapeutic value of the TouchPoints is irrelevant if you cannot use them! Now I'm anxious and short 300 bucks. I'm pretty sure they put in all these obstacles so people end up with a void warranty. There should be an easy way to register right on the website. If your TouchPoints are working after 2 months, you are one of the lucky ones. I will report back with news and when I figure out if I have been swindled or not.

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