• 10 Customer Reviews
  • 10% Recommend This Product
1.6 out of 5
5 star: 10% 4 star: 0% 3 star: 10% 2 star: 0% 1 star: 80%

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  • Wish I would have read these reviews first.

    • By Rob R.,
    • Cincinnati, OH,
    • Jan 2, 2020
    • Verified Reviewer
    Overall Experience:

    These things are absolute piles of garbage. Their videos and website make it seem like these are rugged and do something magical. They are basically very weak vibrators - like the kind that makes your cell phone vibrate - only about 1/4 as strong. They have a very loud vibrating sound that is super distracting. There is no stress relief at all. You'd be better off buying a small vibrating massager for $10 at a drug store and wearing that. It would be stronger, less noisy, much much less expensive - and equally ineffective. TOTAL GARBAGE.

    Bottom Line: No, I would not recommend this to a friend

  • Do not buy.

    • By Sheila B.,
    • Georgia,
    • Jul 11, 2019
    • Verified Reviewer
    Overall Experience:

    If I could put a review it would be:

    DO NOT BUY. It's a fraud! Do not buy this fake product! YOU DREW unsuspecting parents who are trying to get their children help. I’ve called to get a refund, left messages with this company seven times and nobody has responded. I’ve emailed as they’ve asked and nobody has responded. How dare you prey on parents that are trying to get their children help, shame on you.

    Bottom Line: No, I would not recommend this to a friend

  • TouchPoint

    • By Jack S.,
    • Bay Area, CA,
    • Jun 19, 2019
    • Verified Reviewer
    Overall Experience:

    Can not say it did anything for me. Put if for sale on eBay and got $65 for the $160 I paid. I am sure there is science behind it, it just did not work for me, my wife, or our older kid.

    Bottom Line: No, I would not recommend this to a friend

  • Helpful tool

    • By Beth A.,
    • Seattle, WA,
    • May 9, 2019
    • Verified Reviewer
    Overall Experience:

    My husband is a gadget guy and is always looking for new products to use (primarily to treat pain symptoms I have from illness). We purchased these for our teen daughter to help with anxiety around dance performances and have found them to be very helpful.

    Bottom Line: Yes, I would recommend this to a friend

  • Total scam

    • By Karen T.,
    • New Jersey,
    • Mar 1, 2019
    • Verified Reviewer
    Overall Experience:

    Buyer beware. Do not purchase anything from this company. They guaranteed a 30-day return of your money but try any way possible not to do this, including trying to scam additional payments after the product has been returned.

    I was forced to give them one star of which they do not deserve.

    Bottom Line: No, I would not recommend this to a friend

  • Company is less than transparent

    • By Randall F.,
    • Novato, CA,
    • Jan 19, 2019
    • Verified Reviewer
    Overall Experience:

    I bought two sets of the basics for my wife and daughter. When my wife tried them out, she found that the buzzing sounded like a phone alarm. Watch the introduction video. Is anything said about the audible buzz? They are described as using "gentle, haptic micro-vibrations" to calm you, but nothing about the sound is mentioned. Given that my daughter is very sensitive to sound, this was not the relaxing and calming result we had hoped for.

    Since we were still within the warranty period, I tried to return them but was notified that there was a "no return" policy during the Black Friday sales period. I was told this was clearly stated on the site, however I did not see this warning at any point during my purchase. I would have expected something before the "complete payment" screen. So now I'm stuck with over $200 in useless gadgetry. For a company that promotes itself as working to relieve stress, they sure have caused a lot of it around my house.

    Bottom Line: No, I would not recommend this to a friend

  • Major disappointment

    • By Jessica V.,
    • Grand Rapids, MI,
    • Nov 16, 2018
    • Verified Reviewer
    Overall Experience:

    The devices are noisy and irritating enough to draw attention to you in public. The last thing I expected was these to be anything but quiet and subtle. Not the case! The noise prohibits me from wearing them. Unfortunately, I only wore them a handful of times before they became just a very expensive addition to my junk drawer. I should have known these seemed a too good to be true remedy.

    Bottom Line: No, I would not recommend this to a friend

  • Updated review

    Customer service got back to me

    • By Mara A.,
    • Nova Scotia, Canada,
    • Oct 22, 2018
    • Verified Reviewer
    Overall Experience:

    You have to purchase the "insurance" for an extra 30 USD to have the shipping for repairs/returns covered, and I am not even sure that applies to Canada, but it is still very impractical to have to deal with returns on a regular basis as many people say they have.

    It is at best impractical to have to register through a glitchy app, which throws questionnaires at you before allowing you onto the registration screen, if you are lucky enough to get there.

    Also, my battery life was never more than 2 hours from the beginning. The units were used for approximately 10 hours total before one of them stopped working.

    Customer service got back to me and agreed to a return. Once received, they agreed to pay shipping of the defective units, and refund me for the purchase price. Because of original shipping costs, duties, and customs, I will still have lost 95 CAD for the privilege of trying out this product for 10 hours, that is, IF I receive my refund.

    Bottom Line: No, I would not recommend this to a friend

    • Previous review
    • Oct 20, 2018

    Watch out that you don't end up losing your cash.

    These are much more expensive in the end than advertised. This product works, but not for long. Between import charges and shipping, I ended up spending $300.00 CAD for only a few days of functionality. They stopped working after just a few days of careful use. The app does not work on any of my devices, and although the company says you don't need an app to use the basic model, you are required to download the app to register them and also to be eligible for the 15-day return.

    The app is a nightmare, it glitches differently on all devices, but glitch it does, making it impossible for me to register a product that is known to break. If you have lots of money, this may be a good solution for you, but the touchpoints break very quickly, so you would need at least two pairs, and be prepared to pay for shipping when you have to return them for repair/replacement.

    After all the money I spent, I am waiting for an email back (they also don't answer the phone). This product is way more expensive than it seems at first, very flimsy, and the app is incredibly frustrating and the only way to get your units registered is to have a very basic warranty. If you don't have lots of money to spend on something that will almost certainly stop working after a few days or weeks, don't buy them, you will be horribly disappointed and short $300 CAD (if in Canada), at least when all is said and done.

    The therapeutic value of the TouchPoints is irrelevant if you cannot use them! Now I'm anxious and short 300 bucks. I'm pretty sure they put in all these obstacles so people end up with a void warranty. There should be an easy way to register right on the website. If your TouchPoints are working after 2 months, you are one of the lucky ones. I will report back with news and when I figure out if I have been swindled or not.

    (read moreread less...)

  • Unfortunately a zero-star review

    • By Marcelo F.,
    • Massachusetts,
    • Oct 8, 2018
    • Verified Reviewer
    Overall Experience:

    My experience started when The TouchPoint Solution was not even delivering the devices. I waited almost two months, the devices were bad, cheap material, and the first week of use the band got broken. Then I returned, has been two months almost now and I have no answer, even after they already have confirmed the devices were received. Amateurs or scammers?

    Bottom Line: No, I would not recommend this to a friend

  • Do not waste your time and money on this product

    • By Jessica B.,
    • Northampton, MA,
    • Aug 13, 2018
    • Verified Reviewer
    Overall Experience:

    I ordered a set which malfunctioned in the first 30 days. After waiting a month and a half for the second set, while they kept promising me it was on its way, the second set malfunctioned. The third set malfunctioned and I returned it for a refund. The technology needs to be worked out before being sold for $160. The buzzers are not soothing and extremely loud.

    I found a company called NeuroTek which sold better technology for $30 cheaper and the speed and intensity as both adjustable. I recommend NeuroTek highly but avoid the headache of Touchpoint Solutions. They also charged me shipping to send my first pair and return my third pair and refunded me the rest. Bad business practices.

    Bottom Line: No, I would not recommend this to a friend

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