They don't respond to anything. It took two weeks after I subscribed for me to cancel with them. No one emailed me, sent a text or called to let me know they were SO delayed. Their "we moved to a bigger location..." shouldn't mean they have to sacrifice quality customer service too. These people are scammers. I want my money back, and no one has responded to my email about that.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from
Hi Avi,
Thank you for writing us an honest review of your experience. I understand your frustration and I would like to apologize as this is absolutely not the service level we wanted you to have. I see that your October order was successfully delivered and again, I am sorry for the delay of response from our team.
We deeply regret that our internal challenges through this transition have affected your experience with Scentbird to be anything less than stellar. After our warehouse transition, we have worked diligently to improve our shipping processes since then and continue to do so in order to make our service better than ever.
Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️