Reviews (1)

I did four months of Noom. The first several months were very helpful, and I lost some weight, which I was happy about. However:

1. After the first few months, the daily tips are just recycled versions of the previous daily tips. There's almost no value. The coach checks in with one sentence or so once a week, and the food/exercise trackers are far less sophisticated than even free ones like the Samsung Health app.

2. Their auto-charge policy is very unclear. I understood that I would be auto-charged if I didn't cancel after the trial, and I chose to continue and pay after the trial.

However, I had no idea it would charge me again 4 months later, I thought the program simply ended after 4 months. On the last day of the 4 months, when I saw the new charge pending on my credit card, I immediately reached out to support. They refused to do anything about it and insisted that I pay for and use another 4 months, even though I had not used any of it and it was day one.

I would have recommended Noom to lots of people if it wasn't for these few things, but instead of respecting customers, they have shockingly bad customer service and essentially try to trick people into paying.