Reviews (1)

Yes, it was easy to purchase the car and even make my first payment. No big deal. I did my financing through Carvana, which included the plates for my car. I officially bought this car the beginning of August and now...well, here I am on October 19th at 9 pm CST, typing this review because my temporary tags expire tomorrow and I still do not have my permanent ones, which Carvana support had repeatedly told me that they would arrive by the 18th.

Keep in mind that I have called numerous time within those two months asking about my tag and kept getting told that it was "in process." I even called three days ago wanting to know the status and was once again told "in progress." I asked this guy what day the plates were filed for and he said that it was not done until October 8th! TWO MONTHS. They held on to the paperwork for me to get my tags for two months. One customer rep tried to tell me that the driver who delivered my car to me had just sat on my paperwork and that was why they waited so long to file because the driver hadn't turned it in.

I asked the rep what would happen if the 20th comes around and I still do not have my plates and he said they could put it in the system to extend the tag date so if my husband or myself got pulled over then the cops could see it in the system. It sounded like a load of crap to me and getting a ticket is not something I want to play around with.

Here is the best part. Here it is October 19th and at 7:14 pm Carvana finally calls me back to tell me the way they plan to resolve this issue. They decided to schedule me a rental car for two days only covering Saturday and Sunday, but then told me that the office to get my tags shipped overnight would not be open until MONDAY. Which means I would not even receive them until Tuesday. So I guess I would just go without a car for two days because that is feasible right (insert eye roll).

Not only that, I would have to pay the deposit for the rental car (way to add insult to injury). I tried to explain to her that tomorrow morning (Saturday, October 20th) my husband will be getting up at 4 am to drive to work an hour away from home and that this was the only car we have. She said he technically cannot drive with those temporary tags tomorrow. I responded with Enterprise doesn't open at 4 am so she then asked me if he could just go there on his lunch break or if I could just take an Uber. I live in a small country town about 30 minutes away from an Enterprise. I'm sure they would want me to pay for my Uber too...if I could even get one. I guess Carvana doesn't care that I also have children...let's load them up to go get a rental and pay even more money that I don't have for someone else's mistake. While we are at it, let me just see if my husband can take off for two days (at a job he just got, hence why we bought the car in the first place) on the two days the car rental isn't covered for while we wait for our tags.

Key points:

*They sat on the paperwork for my plates for my car for TWO MONTHS before filing for it.

*They gave me the run around multiple times when I called in regards to my tags.

*They want to make it right by scheduling me a rental car that would cost me more money and create even more stress for this already messed up situation that they created.

*The same woman that told me that the plates were officially no good tomorrow wants my husband to drive to work and then on his lunch break go pick up the rental an hour away one way. As someone who works in insurance...getting a ticket is not a good idea, your insurance rates will go up for three years and chances are, based on my recent experience with Carvana customer service, I would probably be paying the ticket and the increase in insurance fees for sure because it is clear that they will not take care of their customers when they make a mistake.

AND this is the best they could do.

Do yourself a favor...just go to the dealership. Be firm about what you want and read your contract thoroughly to make sure they don't sneak anything into your contract. Check how many payments for what amount each payment is, check your interest rate and amount financed, check to make sure your payment will be with who they told you it would be, and just read the list of fees to make sure you aren't paying for extras you don't want. Simple as that, and many car dealers give you the plates right then and there. PLUS, IF something went wrong, they would be more likely to help you and try really hard to make it right!

Carvana, you could have been great, but your customer service sucks!