Muntaz W.
SingaporeMember since October 2018

Reviews (1)

    • Oct 21, 2018
    • Verified Reviewer


    Focallure customer service

    Overall Experience:

    I ordered the Focallure Hair Removal Spray via their online store almost a month ago, and instead of receiving the item, I kept receiving emails saying is not in stock and will be there soon, etc. I wrote in two days ago asking them about it and that if there's no stock I'd like a refund, but the reply came back as their policy is that cancellation is within 48 hours and that I can only get another item in exchange instead.

    It's crap, and I think this store is a fraudulent online scam.

    Please beware.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Nov 4, 2018

      Company Response from Focallure, LLC

      Dear Customer,

      I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful if you can please share your order number so that I can look into the matter. Thanks.

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