Muntaz W.
SingaporeMember since October 2018

Reviews (1)


    • Oct 21, 2018
    • Verified Reviewer

    Focallure

    Focallure customer service

    I ordered the Focallure Hair Removal Spray via their online store almost a month ago, and instead of receiving the item, I kept receiving emails saying is not in stock and will be there soon, etc. I wrote in two days ago asking them about it and that if there's no stock I'd like a refund, but the reply came back as their policy is that cancellation is within 48 hours and that I can only get another item in exchange instead.

    It's crap, and I think this store is a fraudulent online scam.

    Please beware.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Comments (3) Link to this Review
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    • Nov 4, 2018

      Tina P,

      Dear Customer,

      I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful if you can please share your order number so that I can look into the matter. Thanks.

    • Nov 5, 2018

      Muntaz W.

      Hi, Let's hope at least this is authentic and you will get back to me. (Order No. #1001280937) Thank you.

    • Dec 9, 2018

      Tina P,

      Hello,

      Your order was shipped on the 5th of November. It has reached your destination country. We request you to check with the nearest post office. However, if it's not there, please let us know, we will certainly help out. Customer satisfaction is our top priority.

      Thanks.

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