The overall service and the customer support are the worst I have ever seen. First, they send me the September perfume at the end of October, and they ship the wrong perfume, which is definitely cheaper and not as good as the one I placed in my queue. When I reach out to customer service about this, they don't respond at all. I also see that my October perfume hadn't shipped yet. This seems like a scam to keep customers subscribed until the next month so they can charge them. Absolutely unprofessional customer support. I will be unsubscribing and never coming back to this scam again.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from
Hi R G,
Thank you for your honest review and I am truly sorry to hear about your unpleasant experience with us. I deeply understand your frustration and know that this not how we treat our customers. I know this response is already a year late but it is not our principle to be unprofessional as we value all of our customers and we do our best to provide the service our customers deserve.
We were a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few months. I hope that your issue was already resolved but if not, if you would be open to it, please send me an email at socialsupport@scentbird.com with “Pat/HighYa” in the subject line so that it is routed directly to me, I’d love the opportunity to improve your experience with us.