I joined over a week ago, was suckered on with all their ads like most others were. The first order still hasn’t shipped and it has been over a week. Their website says it would take no more than a few days. For over a week my status stays at "processing" and does not move from that. I wrote to the company and got the same generic useless reply as all the other unsatisfied customers, "we're sorry, our warehouse moved, and we’re behind." Duh, really, why not say that on your website? Maybe because they feel if they're honest, nobody would join. It may be a good company once they get it together, but right now it’s a total mess, you’ve been warned.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from
Hi Joel,
Thank you for writing us a review and I am truly sorry to hear about your unpleasant experience with us. I know that this response is already a year late but during the finalization of our warehouse transition, we placed the disclaimer of our warehouse move on our website and also on our tracking page. We believe that being honest and transparent is the best way to address the shipping delays that we experienced last year.
After our warehouse transition, we have made improvements to our shipping processes and communication as we continuously grow and expand as a company :) Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️