Steve C.
Charlestown, MDMember since October 2018

Reviews (1)


    • Oct 23, 2018
    • Verified Reviewer

    Scentbird

    Sent wrong perfume

    Overall Experience:

    I thought this would be a nice way for me and my wife to try out some new colognes and perfume, and I guess it is if you get what you asked for. I canceled after my first month after receiving the wrong perfume. I guess it wouldn’t be that bad if customer service was better and corrected the issue. I had many emails back and forth. All they said is send us a picture of what we sent you. What! So I did. I heard nothing back. I give up.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Jul 2, 2019

      Company Response from

      Hi Steve,

      Thank you for writing us a review and I would like to apologize for the unpleasant experience you had with us. I know that this response is already a year late, but I would like you to know that this is not the experience we wanted you to have.

      We were a very small but quickly growing team back then and we regret that some of our past communication with our customers is not stellar. However, I am happy to see that our support agent Kelly B. provided you a replacement for the correct fragrance of Light Blue by Dolce & Gabbana for your wife. Rest assured we now have a dedicated team to each of our support channels (Social Media and Email Support) so that all of our customers are handled with care and fast resolution.

      If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!


Showing 1-1 of 1