Nicole M.
Brooklyn, NYMember since October 2018

Reviews (1)


    • Oct 24, 2018
    • Verified Reviewer

    SmileDirectClub

    They are a bunch of thieves

    Overall Experience:

    I don’t know where to start.

    First off, for the amount of time I have worn these aligners, to the amount of money I am stuck paying, is ridiculous.

    I was put on a 4-6 month plan, and I am paying for 2 years. If I had just gone to my regular orthodontist, it actually would have been cheaper. These people do not care for your teeth or your wallet appropriately.

    Second, they are a bunch of thieves.

    After my VERY short wear of the aligners came the retainers. Now it cost about $100 for your retainers.

    Knowing my time was due for my second set, I appropriately called their "customer care specialist" (which by is a joke of a title, so use that title loosely) to inform them that I did not want them. The woman who I was on the phone with ASSURED me that I would not be charged for it, and that I was NOT on the list they have to get money automatically removed. She informed me for them to take the money out that I would have to either submit a request for the retainers or call myself for them.

    Third, they are a bunch of liars.

    The very next day after my very detailed phone call, I get a notice from my bank informing me that SmileDirectClub withdrew $100 from my account. For what? You guessed it, the very retainers that I called the previous day about and was assured three times by this woman that they would not take out.

    I called back about this ridiculous charge. Turns out their "customer care specialist" made what they called a slight error, but in reality, was just a ridiculous lie. I was, in fact, on the list for them to automatically take out the money for the retainers. And she NEVER took me off of it after she reassured me three times that I would not be charged for something I didn’t want, but I was ultimately charged for the following day after our phone call.

    Fourth, their customer care service, if you can even call them that, is a joke. And their product is unfair and overpriced. For the time of the length of wear, these people are crooks and liars, and have done the bare minimum to actually "put a smile on my face."

    Buyer beware.

    Bottom Line: No, I would not recommend this to a friend

    17 people found it helpful

    Link to this Review
    • Oct 24, 2018

      Company Response from Smile Direct Club

      Hi Nicole. We're disappointed to see this, as we take pride in the customer care our team provides. Please send an email to grinners@smiledirectclub.com so that we can speak further. Thank you, Elizabeth.


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