Unfortunately, my mother had a subscription to Scentbird. She unexpectedly passed away on July 18th. My dad noticed on September's bank statement they took out $100. One tiny bottle is all that came in the mail. I have tried for two weeks now to get this resolved. Their automatic response is they will get back in 24 business hours. Well, it has been 240 hours and it is still not resolved. I would NOT get wrapped up in their scam! The only communication is through Facebook Message or email!
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review
Company Response from
Hi Marinda,
Thank you for writing us a review and I would like to sincerely offer my condolences and apology for what happened last year. My name is Pat and I was the one who you were in contact with during that time. To confirm, the charges have been refunded and the last shipment from the account was considered as a token from our error as the account was also refunded for the sent fragrance.
We were a very small (but quickly) growing team back then and that is why we lack the proper response time to our customers. I can happily say that we now have a dedicated team to each of our support channels (Social Media and Email Support) so that each concern is responded to with care.
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)