When I set up my account, I started to enter my address and it pre-populated with my current address. I hit the save button and moved on. I hit the send button and awaited anxiously for my first order to arrive. As the day went on, I started to become worried about the delivery, so I tracked the package. It was sent to an old address. I went into my account and saw my old address on the account. I immediately went in and changed it using the pre-population feature. I hit the save button. Guess what? My old address was still showing up. I did this three times.
On the fourth time, I manually entered my address, hit the save button and it worked. So, I called HelloFresh and explained what had happened. They said that the package had not been delivered so I could recall it. I told them that it had been delivered because I was aware of the cutoff time for deliveries. They told me to call UPS because they could not help me. I called UPS and, as expected, the package had been delivered.
I went back into my account and canceled my subscription. It was my fault for not double checking my address. It is, however, an obvious flaw in their system when an address does not save. They did not offer to work on a solution. I am out the money that I paid for the meals, and now I have to run to the store to buy dinner.
Bottom Line: No, I would not recommend this to a friend
