On my recent order, I received a shirt that I really liked and planned on keeping it. So without thinking, I removed the tags to put it in the dryer and remove the wrinkles. Only after did I realize that it was missing a button. I was worried because returns are not allowed after the tags are removed.
Lisa replied to my issue quickly and offered the great solution of allowing me to return or a $15 discount, and I could have a tailor attach the button on my own. A very reasonable response in a short period of time, that is the definition of great service. Thanks, Lisa!
Bottom Line: Yes, I would recommend this to a friend
2 people found it helpful
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Company Response from bombfell, Inc
Hi Todd,
Thanks for sharing your experience! While we're sorry to hear about the button, we're always happy to make sure any issues can be resolved quickly and reasonably. Definitely message us at support@bombfell.com if you have any other questions or concerns!
Thanks,
Team Bombfell