I do not recommend ordering through Scentbird. It took me almost 3 months to receive my first scent, then another 2 months to receive the second after paying for three months. Also, trying to contact someone about orders not received is harder than reaching someone in the White House. Their only form of contact is email, which it takes several days to respond to (with an automated response). It's almost like there are no real people working for them. Besides the terrible customer service, you're lucky to get 2 sprays a day for two weeks. Personally, I'd rather spend a few more dollars and get the whole bottle of perfume!
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from
Hi Jamie,
Thank you for writing us an honest review and I am so sorry to hear about your unpleasant experience with us. This is not the experience we wanted you to have and it is our goal to ensure that each and every subscriber feels valued and appreciated, and we regret that we dropped the ball.
I would also like to apologize that you had a hard time reaching out to us. We were a very small (but quickly) growing team back then and email support is our main mode of communication. But, I am happy to say that we now have a dedicated team to each of our support channels so we can make sure that each concern is responded to. Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line.
We'd be happy to make things right ❤️