I was initially hopeful that Energy Renew would give results. During the buying process, I became more skeptical as the high-pressure sales tactics started pouring in, trying to get you to take the 1-time deal to buy large amounts for a first time only discount, and trying to add additional supplements at a decreased price that you'd never be able to get in the future. I should have listened to my gut that told me that these tactics showed more that they probably profit off people for a 1-time buy rather than in the long haul.
After trying Energy Renew for two months, I noticed nothing. My husband had also been trying this regularly, and he also noticed no difference. This is when I decided to use the 90-day, no-hassle, money back guarantee. Here's where there was another hiccup.
The lady on the other end of the phone told me I could only get a partial refund because I didn't keep the empty bottles to send back - she stated that it was in the guarantee that all bottles had to be sent in. If I had just gone along with it, they would have gotten away with it, but, with her on the phone, I pulled up the guarantee on the website and had her go through it as well. It was never stated that the used bottles had to be returned also. I was finally able to get them to allow a full refund sending back 3 unopened and 1 partially used bottle.
The good: Tastes pretty good.
The bad: Doesn't help with energy, skin conditioning, hair conditioning, or any of the other claims and the money-back guarantee has to be fought for.
Bottom Line: No, I would not recommend this to a friend
12 people found it helpful
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Company Response from Gundry MD
Hi Tami! I'm Aria from Gundry MD. Thank you so much for taking the time to leave us a review. I wanted to touch on some of the points you made throughout your review. First, I'm so sorry to hear that you felt this way through the checkout process. It is never our intention to make a customer feel this way. We offer multiple deals throughout the checkout process to ensure that each customer is receiving the best deal possible. We take these complaints seriously, so I have taken note of your experience and we will do everything we can to ensure that we improve the customer experience! In addition, I'm so sorry to hear that you and your husband did not experience the results you had expected. As with all products, we do understand that they may work well for some and not for others.
Regarding our refund policy, it is industry standard that we ask for customers to return the products if requesting a full refund, as to ensure that you gave the product a fair trial. Our refund information is clearly stated on the Gundry MD website. As an extra convenience, we offer a 40% refund to customers who decide to not send back the product containers. I am so sorry for the confusion we may have caused. It sounds like this was eventually resolved, but please contact me at Aria@Gundrymd.com if you need any more assistance. Again, I am so sorry for the experience you had but please feel free to email me if you have any outstanding issues. Thank you!