Reviews (1)

I had a totally different customer service experience compared with one of the other reviewers here. I sent a note to Oura about an existing order on the weekend and responsiveness was very good (mostly from Mia). I decided to change my ring type (from Heritage Black to Heritage Stealth) but had several back and forth exchanges asking questions first. Below are the date/time stamps from the conversation (US, Central Time).

I am sorry that my fellow Texan in Dallas had a poor experience two quarters ago, but perhaps Oura received the feedback and took action or otherwise is more consistently offering good customer service. I am grateful and very pleased so far and just want to offer this example as another data point for others considering a purchase (I don't usually provide feedback in forums like this, but there was such a contrast in my experience I wanted to help others know that things have turned out well in this case).

Thanks.

- Sunday, October 28, 2018 at 02:42 PM (my initial question).

- Sunday, October 28, 2018 at 02:42 PM (autoresponder indicating someone would get back to me soon and included links to some related frequently asked questions).

- Monday, October 29, 2018 at 06:57 AM (Mia’s response to my question).

- Monday, October 29, 2018 at 07:03 AM (further question from me).

- Monday, October 29, 2018 at 07:16 AM (Mia’s response to my question).

- Monday, October 29, 2018 at 07:27 AM (further question from me).

- Monday, October 29, 2018 at 07:36 AM (Mia’s response to my question).

- Monday, October 29, 2018 at 07:40 AM (further question from me and request to process change/invoice).

- Monday, October 29, 2018 at 7:51 AM (Mia’s response indicating my PayPal invoice process started).

- Monday, October 29, 2018 at 4:11 PM (question from me on expected timing to receive the invoice).

- Tuesday, October 30, 2018 at 6:31 AM (Mia’s response indicating the PayPal invoice was sent).

- Tuesday, October 30, 2018 at 6:32 AM (PayPal invoice received).

- Tuesday, October 30, 2018 at 6:34 AM (PayPal invoice paid).