Greg S.
Keene, NHMember since October 2018

Reviews (1)


    • Oct 31, 2018
    • Verified Reviewer

    Scentbird

    Scentbird doesn't use order #'s so I can't verify my purchase on this site (which should also tell you how organized they are)

    Overall Experience:

    I signed up and paid, and it took a month to receive my first order. Now it has been two months and I have yet to receive my second, nor has it shipped. Every time you log into this site, it tells you that they just moved to a new distributor so shipments are backed up. I've seen this message for two months. Maybe they should figure it out. Their shipments are always late, but they'll be sure to charge you on time.

    If there are any competitors that provide the same service but with a better business model, I'll be switching.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Jul 2, 2019

      Company Response from

      Hi Greg,

      Thank you for writing us an honest review! I know that this response is already a year late but I would like to apologize for your unpleasant experience with us. I see that your orders for the month of September 2018 and October 2018 were successfully delivered but they are indeed, delivered very late.

      The shipment delay is unacceptable and our warehouse move will not be used as an excuse as to why your shipments were delayed. I also saw that our support agent Nataly provided a 25% refund for your September 2018 subscription. If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!


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