I bought a car from Carvana and they gave me a Carfax showing me that the car was clear of accidents. Now I'm having all kinds of issue with the vehicle. Dealer confirms that the car was in a wreck and original parts have been replaced. I called Carvana to report the issues I'm having and the rude agent I spoke with told me that I'm on my own. What the heck!
WARNING: If you're going to buy a car from Carvana, get it inspected as soon as you get it.
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
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Company Response from Carvana
Thank you for reaching out to us with your feedback regarding our repair process. We are sorry to hear you are having vehicle issues, and apologize for any frustrations caused as a result. Our vehicles on our site are sold with zero reported accidents but it is possible we replaced vehicle parts during our reconditioning process. Please reach out to our customer advocate team at 800-333-4554 and we can work with your mechanic to see how we can assist.