I started working with Quicken mid-summer and was immediately offered fair and competitive terms. Shortly after starting the process, I was contacted by another mortgage lender who made promises, in writing, that they would beat Quicken's deal. I was lured away and spend over two months working with that other company. In short, they tried and failed to bait and switch me. Unfortunately, I had wasted so much time that my original rate lock ended with Quicken. Undeterred, our mortgage broker Jason went to work and set us up with another fair and competitive package even though rates had gone up significantly. Throughout the process, Jason was attentive to our need for information and NEVER failed to come through on a promise.
In an industry that seems filled with half-truths and broken promises, Jason and Quicken showed a level of integrity and customer service that, in my opinion and experience, is unparalleled. Quicken's web portal is intuitive and easy to use. The ability to message someone at just about any time of the day and get a specific response, as opposed to a canned and unhelpful answer, is gratifying and only serves to increase confidence in the process we move through towards closing.
In short, I would happily recommend Quicken and use them again given the opportunity.
Bottom Line: Yes, I would recommend this to a friend
