Nick Z.
Nick Z.
FloridaMember since November 2018

Reviews (1)


    • Nov 5, 2018
    • Verified Reviewer

    Carvana

    False advertisement and bad customer service

    Overall Experience:

    I bought a vehicle from Carvana online and they had it advertised as a 4.3 out of 5.0, which means it’s a very nice vehicle. Well, it showed up less than a 2.5 and had rust, dents, and poorly fixed bug scratches in the paint. The radio was hanging out and the temp controls panel was busted along with the interior destroyed and had fog hair everywhere. The frame was rusted and cracked, and the grill on the front was held on by zip ties! I got pics to prove it all.

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

    Link to this Review
    • Nov 8, 2018

      Company Response from Carvana

      Nick, we’re so appreciative that you took the time to provide us with your feedback. The concerns you’ve listed are truly not acceptable and we are so sorry the vehicle was delivered outside of our standards. We tried to locate your account but we were unsuccessful in doing so. We would love to the chance to review your photos to find help find a resolution. If you could please give us a call at 800-333-4554 we would love the opportunity to make this right for you!


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