Reviews (1)

After much research I purchased an Infiniti QX70 from Carvana. When the vehicle arrived, I was really excited, it was beautiful. The driver took the vehicle off of the trolley and advised me to do a ride around my neighborhood, which I did. I had no concerns, the vehicle ran really well. Before I sign the paperwork, I did a walk around the vehicle and noticed the one scratch that Carvana had noted on its website. It wasn't a very extreme scratch, and I was really okay with it, but I also noticed on the right side of the vehicle hairline scratches. My first thought was this vehicle have been in an accident, but I reviewed the Carfax report and the report indicated there were no accidents on the vehicle. I asked the driver about the scratches, and she offered to pay me $100. I asked her instead to take a picture of the scratches because I wanted Carfax to know that they had not said anything online about the scratches. The driver proceeded to take a picture and told me that Carfax to get back with me in a couple of days to let me know what they wanted to do. True to her word, Carfax notified me immediately within two days and told me to take the vehicle to a body shop to get it examined to see what the cost of the repairs was.

I took the vehicle to an Infiniti shop, who estimated that the vehicle has scratches and will cost about $3,000 to repair. While I was there, I also had them examine the vehicle to see if there were any mechanical issues going on and they told me that now the vehicle was in mint condition. Carfax received the estimate from the Infiniti dealership and approved the cost for repairs and recommended that I take my vehicle to a body shop.

I took the vehicle to the body shop, Carvana actually gave me 30 days to get the repairs done. Upon taking the vehicle to the body shop, they immediately informed me that the vehicle has been in a car accident. When I told him about the Carfax report, they told me that the vehicles which come from a rental place, do not have to report accidents as they fix the vehicles and themselves. I checked my Carfax report and it did state that my vehicle was from a Hertz Rental. The body shop immediately contacted Carvana and told them that the repairs will cost an estimate of $4,800 to repair, that there was overspray on the car patchwork to the bodywork just to make it look good enough to sell.

Carvana immediately approved the additional repairs to the vehicle, however, the gate of the vehicle, which just had overspray, they did not approve because they said it had no damage. According to the body shop, my vehicle now has two different color paints on it, you cannot see it from the eye as they matched very similar, but being a body shop individual, he noted the difference.

I'm now waiting to see if Carvana will pay for the cost of my rental vehicle as my car was in the shop for 10 days and the cost of the rental was $58 per day. I have to say the Carvana was quick to offer solutions and did not give me a hard time in fixing the repairs of the vehicle, minus not fixing the gate of the vehicle.

If you are planning to buy from Carvana, I just have two suggestions for you. Make sure you check the body of the vehicle before you purchase. If you notice any signs of damage, ask the driver to take a picture as once you have the vehicle, you're out of luck. If you notice any scratches on the vehicle that Carvana did not report on their website, make it known. The driver of the vehicle, when I reported the scratches offered me $100, a far cry from the $4,800 it cost to do the actual repair. Additionally, remember that if your vehicle comes from a rental car dealership that there is a high possibility that it could have been in an accident and they didn't report it, when they do their own repairs they do not report an accident. I will provide a follow-up to see if Carvana does pay for the cost of a rental. So, I'm happy, but also not happy with Carvana.