Reviews (1)

I came across this ad on Facebook and thought ok, let's give it a try, for a $1 trial, why not. It advertised $24 per month. So I read everything I could find on the website and didn't see anything crazy, decided why not...I gotta do something, so I signed up. Well, I couldn't get the app to work right, I had to keep uninstalling and reinstalling it...so that was super annoying, but whatever, right. Then we had a family emergency, and this kind of fell to the wayside. Then I see a charge for $149 hit my account!

I immediately open my bank app to see who this charge is from and it's NOOM. Well, $149 is NOT $24, there has to be some mistake for sure, right? So I once again fight with the app to open so I can message the "personal trainer" (robot) who tells me I'll get an email response in 3-4 business days. Well, not cool, so I ask for a phone number. No response, at all...

A few later I get an email that says sorry no refunds, but you can use the app for the six months that you have elected to pay for even though you have canceled. I didn't elect to pay $149 for something that I haven't even had time to set up yet! So, I respond with this to the email, and I'm once again ignored and still have no customer service phone number to call and speak to a real person to work this out. There is a huge difference between $149 and $24, and if the payments all have to be made up front, that should be clearly written. It is obvious by my account that I have not utilized anything, so it is not like I am trying to use what I want and then return it and scam them. This is not good business. I wish I had been warned before trying this!