Reviews (1)

This isn’t a review for aligners, but for their online shop - the teeth whitening kit and LED light. I received a defective LED light and contacted them immediately. I took photos as evidence. I initially contacted them over the phone, just to be placed on hold and be hung up on. I called back, was placed on hold again and was told they were having problems finding my order. I am not sure how or why or what kind of crappy system they use when I had all the information needed. The order number, phone, email, address...in the end, I was told a sales manager would be in contact with me to resolve, which they NEVER WERE. I had to reach out by email just to be met with "cannot locate your account" multiple times. I had clarified so many times I didn’t have an account for aligners, that I simply placed an online order through their online shop and had sent them my original confirmation email. STILL, we kept going back and forth about not finding my order. Once I finally found a rep who seemingly knew what he was doing, I was told I would receive a replacement light and a free whitening kit for this huge inconvenience.

I first contacted them on 10/19. I was given promise of replacement/whitening pens on 10/25. And yet I have heard NOTHING. I’m waiting on a response now but NEED this issue resolved ASAP! Extremely unprofessional! Their customer service is seriously a JOKE!