I signed up on August 18th, did not receive the first package until September, and now it’s November and I have not received another package. Somehow they completely skipped over October, and I’ve upgraded to receiving two products per month. I tried emailing only get a generic response. Canceling service is not worth the hassle, almost 4 months and I've only received 1 package.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this Review
Company Response from
Hi Lawren,
Thank you for writing an honest review and I would like to apologize for the shipping delay you experienced with us. I see that our senior support agent Bobby created a replacement for your October 2018 fragrance and it shows that it was successfully delivered. We can never thank you enough for your patience with us and we are beyond grateful for customers like you, Lawren :)
Your feedback will never go unnoticed as we continue to improve our communication to all of our customers so all of the concerns are addressed without sounding generic. If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)