Manal S.
Monroe, WAMember since November 2018

Reviews (1)

    • Nov 8, 2018
    • Verified Reviewer


    Good product, extremely bad service

    The Dexcom G6 is a really good product. It is, to a great extent, accurate and convenient to have readings every 5 minutes without any calibration. However, their customer service is extremely bad, the worst I have ever experienced.

    First of all, you have to wait way too long to get to speak to a representative. They messed up my billing and it took them 9 months to refund me, 9 months of struggle to get a correct or accurate answer as to what was going on! They are not consistent in what they say. They messed up my order and kept giving me inaccurate information while switching from G5 to G6. One person would say I am not eligible for the upgrade and the other would say it is shipping. Then when I needed a refill, one person said they are one week late in shipping, next week I was told it will ship no later than November 6, he kept repeating "at the latest," and now they say they have 10 business days delay in shipping.

    This is the WORST. I will be moving to another CGM for better service.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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