Reviews (1)

We began HelloFresh with a coupon as a gift to try out. It was fine, not a great value even with the coupon, but not terrible. We decided not to continue the service after the first meal, since we couldn't justify spending $23 a meal that we had to cook ourselves, so we canceled the order. The next month another box arrived and we were charged again and a few days later another box of food arrived. We contacted costumer service and they told us they would refund the our account. We were then charged again for the following week and refunded for one of the weeks. Upon contacting costumer service again (which don't bother calling, they don't answer after an hour and then hang up, the callback service does the same), I was told we were refunded for the food that never shipped nor arrived. So I was refunded for nothing.

Their online cancellation that they claim is easy requires clicking cancel about 9 different times, they change the wording and move the cancel box around each time. They are clearly designed around their leaching business model more than they are about providing a quality product. Avoid this product at all cost. They are not worth the hassle.