Ryan T.
Ryan T.
UtahMember since November 2018

Reviews (1)


    • Nov 9, 2018
    • Verified Reviewer

    Scentbird

    Paying but not getting any shipment in two months

    Overall Experience:

    I paid for my October shipment on September 19th. Here it is November 7th and still no shipment or tracking information. I'll be filing a fraudulent charge claim with my credit card company and canceling my service. I highly recommend you don't get into Scentbird, I'm not alone in this scam.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Jun 20, 2019

      Company Response from

      Hi Ryan,

      Thanks for writing us a review and I am truly sorry that your experience did not match your expectations and this was not the experience we wanted you to have. We experienced shipping delays last year due to unforeseen challenges during a transition to a new warehouse and we would like to apologize for the lack of communication from us.

      But, in the last few months, our team continued to improve our shipping processes & communication to our customers and still thrive to achieve excellent service despite difficulties. If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!


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