Reviews (1)

I returned my device, exactly as directed in the email provided by Zyppah. The device was received by Zyppah on 10/18/18. After waiting for 7 days and not receiving my refund, we called the number provided, to check the status. We were told to wait 7 to 10 business days. We did, and called after 10 business days. We were told we would be contacted by corporate on two occasions. No one from corporate called. We called again, and yet again we still received no help.

I call again on 11/7/18, only to find that all this time we were only contacting a call center with NO authority to provide a refund. In fact, I was told that even the call center supervisor was unable to contact corporate by phone and they were not able to provide me ANY other contact information for their corporate office.

I find it very disturbing how a national advertised company has such a lack of caring for their customers, as to not even provide a transparent way of resolving customer issues. I will be informing the FCC, our Attorney General, and our local TV station, Wavy TV 10’s 10 on your side. Realizing this is not a substantial amount of money, I may not get the help I need to recover my loss. But at least there will be a record of my complaint.

I truly hope that this review will alert others as to what they can expect should the devise not work for them. Disappointing to say the least! I will post an update when and if I receive any contact from Zyppah or if I receive my refund as soon as I can.