The first order I received was practically empty. It had about 7 sprays total left in it. I wrote a message to customer service about the issue and got no response. So I wrote another message. This time they responded saying they needed pictures and the order number. I submitted this and haven't heard back from them since. It's been a month. Now, this month my boyfriend who lives with me, already received his scents for the month and mine doesn't even have a tracking number yet. I think I'll find another perfume service.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Hi Ashley,
I am truly sorry that your experience did not match your expectations and this was not the experience we wanted you to have. We were a very small (but quickly) growing team back then and I can honestly say that we lacked the proper response and communication to our customers. In the last few months, our team continued to improve our quality in regards to leaked fragrances & communication to our customers and still thrive to achieve excellent service despite difficulties.
Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️