FAILED at all levels of attempting to purchase a vehicle from them.
To communicate - they didn't tell me all of the documents needed nor how to provide them until they were threatening to cancel the order twice.
To get the car to the correct state - they said it was already in my state, then they said it was sent to another, then they told me it had been in another state the whole time.
To deliver - on the third attempt to get the car to me, I finally canceled with the 8th person that called to tell me because the manager in my state was sent my case to him. He was sounding relieved that I canceled to care about how they could prevent this in the future or how to improve. It's scary to think how they could have messed up further by not paying off my trade in or having issues with the car for a return. Too many ways they could have continued to fail and not worth the chance!
Bottom Line: No, I would not recommend this to a friend
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Company Response from Carvana
Thank you for reaching out to us and sharing your story. It appears there has been a lot of miscommunication throughout your purchase experience and we are so sorry to hear how it’s impacted you. This is not a standard occurrence here at Carvana, and we pride ourselves in making sure that our customers feel at ease and excited with our process. We clearly didn’t do that and we would like to apologize for this.
There is no excuse for the situations you have encountered, and we are hoping to have the opportunity to make this right! If there is anything additional we can do moving forward please let us know at 1-800-333-4554 and we will happily assist.