I ordered from them in October for the first time. It has been 3-4 weeks and they haven't shipped anything. The website says "processing," but they already charged me. They have absolutely zero customer service. I can't find a way to contact someone anywhere. DO NOT BUY Scentbird!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Hi Justin,
Thank you for writing an honest review and I would like to apologize to what happened with your order last year. I know that this response is a year late, but know that this is not the experience we wanted you to have. I see that we lacked proper response time back then but I would like to share that we are growing as a company and we now have a dedicated team to each of our support channels (social media and email support) to accommodate each of our customer's concerns :)
Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️