Reviews (1)

Luminess Air did not work for me. It may work for other people but not me. So I immediately let them know that I did not want the automatic payments taken out of my account. They said OK to that but conveniently did not tell me that I still had to pay for the make-up wand, which was approximately $129.00. So when I saw the first payment installment had come out of my account about a month after I told them that I did not want the product, I immediately called my bank and told them that fraud had been committed on my account and that I wanted my debit card canceled. My bank did what I requested. After going back and forth with Luminess Air for about 3 months, I finally sent the wand as well as the rest of the product back to them. I sent it certified/return receipt.

After about a week or so I called them to make sure they got the product back and when will I get my first installment refund. Luminess proceeded to tell me that they never received the product and did I have a tracking number. I gave them the tracking number and then they changed their tune and said they did receive the product back. They wanted my debit card information so that they could issue the refund and I told them no. I told them to mail me a check. They said that's not their policy.

So I proceeded to report them to the Better Business Bureau and the Consumer Affairs in Texas, which is where their corporate office is. Just last Thursday, I got my refund in my bank account. Luminess must have told my bank to put the payment in my account because Luminess did not have my debit card information. This is four months after I originally purchased the product. This was a nightmare, and I will never do business with this company again and for anybody out there, just be careful when dealing with this company.