I signed up for a "trial" of Noon because I am serious about weight loss - I am prediabetic and must lose weight and cut down on carbs or I will get diabetes soon. I signed up for the $1 trial. Then I ended up signing on with an in-person dietician and did not use the Noom app whatsoever. Then I noticed a $129 charge on my credit card. I realized that I had forgotten to cancel Noon within the 14-day trial period. I then canceled with Noon and tried to dispute the charge with my credit card company, to no avail.
In my opinion, it should be illegal to convert a trial to a costly "service" (I received no service) without asking the card holder's permission or at least informing them. Although I am generally an ultra-responsible person, this has happened to me a few times with other companies, such as when they auto-renew a subscription I don't want after a year, and I have almost always received a refund after calling them. With Noon, there is no way to call them, and they will not deviate from their "no refunds" policy. Not an ethical business, in my view. Why do they need to steal people's money when the "customers" have received no services from them?
Bottom Line: No, I would not recommend this to a friend
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