Reviews (1)

So far I have had a pleasant experience. I have had horror stories visiting used car dealerships and being there for hours where I almost gave up my vehicle search until I found Carvana. The website is user-friendly and the customer service is excellent. The only thing I must say is, you have to stay on top of them.

I was new to this and didn't know exactly how it worked. So once I found a vehicle I wanted, I clicked on start purchase and completed all the steps. I had a little glitch in the system, but that was easily resolved through their friendly customer service reps on their chat. I selected my delivery date, and I noticed that once I completed all the steps, I didn't receive a confirmation email or anything stating on what I had to do next. Thank god I contacted customer service to make sure I wasn't missing anything because when I spoke to a rep, I had to send in documentation and other things that I had sent incorrectly, but wasn't notified. The rep told me to do it as soon as possible because it can cause a delay. Thankfully I did, and everything worked out. Either way, I did have a delay in the delivery for other reasons, which I understand things happen.

Once I received my vehicle delivered to my home, the rep who brought it was very nice. I did realize a few scratches, especially on the inside back seats that didn't mention on the website, so I am upset about that. Other than that, I would say my experience has been pretty pleasant, and I love my car. After reading some reviews on here, I just hope I don't have any delays in receiving my registration.