Reviews (1)

This company usually does not do what they say they are going to do. First, they don't tell you it will take nearly 6 weeks to get your aligners. Then they took nearly a week to respond to my complaint that the bottom aligners were painful before they told me I could try trimming them, so I was not able to start the aligners when I wanted. Then nearly halfway through the aligners, I was about to start a new week, and the aligner was defective and they would have to make new ones. I believe they said it would take 3-4 weeks to replace them. So my average six months treatment time just turned into seven. They told me they would expedite them, which they did not until I called them back and told them I was going to give them a bad review. At that point, they did expedite them some.

Then I ordered retainers almost three weeks before I was going to be through with the aligners. They say it takes 2-3 weeks to get the retainers. You guessed it. It's been three weeks and they are still being "manufactured." I am so frustrated with them. If I had known before I ordered from this company that it was going to take this long, I would not have ordered them. I would have gone with another company. Really tired of wearing the aligners!