My review is just like so many others. Scentbird is ridiculously efficient when it comes to charging customers for perfume, but that's all they do. They certainly never bother to ship it out. I have paid for four months of perfume, and received one vial. The website says processing for weeks on end, and cites that the order is on its way. It's not. No response from customer service. I am filing a complaint with Federal Trade Commission and Better Business Bureau. How can a company charge people for a product, refuse to deliver it, and refuse refunds? How has Scentbird not been shut down already? It is absolutely fraud. Dodge this company at all costs!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Hi Flannery,
Thank you for writing us a review and I am sorry to hear about your unpleasant experience with us. I know this response is a year late but know that we are doing our best to respond to all of our customers who were affected by our warehouse transition last year.
I understand your frustration and this is absolutely not the experience we wanted you to have. I would also like to apologize for our previous response time as we were a very small (but quickly) growing team back then but know that we now have a dedicated team to each of our support channels so we can respond to each of our customers in a timely manner :) We'd never charge customers for products that won't be shipped and we're always happy to support any of our customers with concerns via social media or socialsupport@scentbird.com.
Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️