Bright and shiny on a white truck, the car was unloaded as promised. Week one, no problems. I took the car on a highway trip and noticed a vibration when I reached 70 MPH, so I took it to my mechanic. The report came back that the car was out of alignment and the transmission was slipping, so I called Carvana and initiated a claim. I was told that since the car was still on the manufacturer's warranty, I had to take it to a dealership. After having to wait over 50 days for an appointment to have the transmission checked, I learned that it needed a new automatic clutch and, by the way, there had been a recall on the vehicle to replace the gas tank; five days in the shop without a car. A week or so later, I was having to tend to a tire pressure warning about low pressure. I filled the tires with air, and a week later the same warning appeared. I took the car to a tire repair facility and was told one of the tires had been patched and couldn't be patched again, so a new tire had to be purchased. Oh yes, the car only came with one key (as noted in the advertisement) but what wasn't disclosed is that a new key cost almost $200.
Carvana's business model seems to be to buy a car with little to no body damage, give it the best detail job ever so that it looks good, charge top dollar and do a cursory mechanical inspection and bet that nobody will return it within the seven-day guarantee period. And if I had read the critical reviews before buying the car, I probably never would had dealt with them.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Carvana
Thank you for taking the time to provide us with your constructive review regarding your personal Carvana experience. First, we are truly sorry to hear there have been mechanical problems with your vehicle. It is definitely warranted that we dropped the ball during your vehicle’s 150-point inspection. We understand how frustrating it must be that you are now the one having to take the time to have these problems fixed. As happy that we are that your vehicle was still under Manufacturer’s warranty, this should have been caught in the first place.
You are correct that we do notate how many keys our vehicles come with, however you are correct that we do not disclose the cost of a new key since. Our vehicles are priced with how many keys they come with and notated with how many the used vehicle comes with. Our customers always have the ability to return the vehicle during the 7-day money back guarantee if there is something they do not love about it. Please give us a call at 800-333-4554 if you run into any other mechanic problems with your vehicle and we will be happy to help. Please reach out at 800-333-4554 if you have any questions about the 7-day money back guarantee as well. We're with our customers every step of the way following their post-purchase experience and we appreciate the feedback given.