The concept is good, but the company does not live up to its commitment. I subscribed, and the first month they were late with my shipment, but they were not late with charging me. The second month I didn't even receive my shipment, but again, they were not late with charging me. After informing them of the situation, I did not hear from them or get the situation rectified. And since there is no number to speak to anyone, I found myself leaving dozens of emails to no avail. I canceled IMMEDIATELY after that. I'll let you know if I get a refund on the order I never received. I will definitely report them to the BBB.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Hi Luke,
We really do appreciate this feedback and I am truly sorry that your experience did not match your expectations and rest assured this was not the experience we wanted you to have.
We experienced shipping delays during the final stage of our warehouse transition and I see that your previous orders were the ones that were greatly affected. There are no excuses on why your orders were shipped late and we are owning our mistakes that contributed from the warehouse move. I see that our support agent Jane K. has provided support via email and we also apologize for the delay of the response. We were a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few months.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!