Rosemary N.
RUBY PRINCESSMember since November 2018

Reviews (1)


    • Nov 19, 2018
    • Verified Reviewer

    Effy Jewelry

    Diamond bracelet with faulty clasp

    On November 4, 2018 on the Ruby Princess, I purchased a diamond bracelet at Effy. The clasp would not stay fastened and I took it back to the manager. He fooled with it and put it back on my wrist. It remained on my wrist for the rest of the cruise. I discovered it missing when I arrived at my car in Honolulu. I reported it missing to the Sheriff's deputy in Honolulu as well as lost and found. When I called Effy, they offered to sell me a replacement at a good price. I do not consider this a good enough response to my loss due to a faulty clasp.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

    Comments (5) Link to this Review
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    • Dec 4, 2018

      Andrea M.,

      Thank you for your email. As we discussed on the phone, Effy offers a lifetime warranty on items purchased from us, however, the warranty cannot cover the loss of an item. We can offer a significant discount on future purchases for your trouble.

    • Dec 10, 2018

      Rosemary N.

      What do you consider a significant discount, if I wanted to replace the lost bracelet? I still think the loss should be covered by warranty. The loss was due to a faulty clasp.

    • Jan 25, 2019

      Patricia R.

      I purchased a watercolor ring multi-stone Effy, got it today. Effy is NOT STAMPED on any piece.

      Waiting for the second one tomorrow.

      Trouble brewing...a lot of money paid out.

    • Jan 28, 2019

      Andrea M.,

      Hi Patricia,

      Would you kindly let me know if the ring needed to be sized for you? Please reach out to me at andream@effyjewelry.com so we may resolve your issue.

    • Feb 7, 2019

      Kathryn N.

      While traveling with me on a recent cruise my mother purchased a ring that required resizing and was then to be sent to her - it’s been over a month since we returned to Melbourne (4th of January) and she has not received it. She is really disappointed as it was a gift from my father for their 60th wedding anniversary, which was yesterday, and they are having a lunch tomorrow and she does not have her gift to show off!

      Are you able to tell us how far away it is?

      Thanks.

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