On November 4, 2018 on the Ruby Princess, I purchased a diamond bracelet at Effy. The clasp would not stay fastened and I took it back to the manager. He fooled with it and put it back on my wrist. It remained on my wrist for the rest of the cruise. I discovered it missing when I arrived at my car in Honolulu. I reported it missing to the Sheriff's deputy in Honolulu as well as lost and found. When I called Effy, they offered to sell me a replacement at a good price. I do not consider this a good enough response to my loss due to a faulty clasp.
Bottom Line: No, I would not recommend this to a friend
Thank you for your email. As we discussed on the phone, Effy offers a lifetime warranty on items purchased from us, however, the warranty cannot cover the loss of an item. We can offer a significant discount on future purchases for your trouble.
What do you consider a significant discount, if I wanted to replace the lost bracelet? I still think the loss should be covered by warranty. The loss was due to a faulty clasp.
I purchased a watercolor ring multi-stone Effy, got it today. Effy is NOT STAMPED on any piece.
Waiting for the second one tomorrow.
Trouble brewing...a lot of money paid out.
Would you kindly let me know if the ring needed to be sized for you? Please reach out to me at firstname.lastname@example.org so we may resolve your issue.