On November 4, 2018 on the Ruby Princess, I purchased a diamond bracelet at Effy. The clasp would not stay fastened and I took it back to the manager. He fooled with it and put it back on my wrist. It remained on my wrist for the rest of the cruise. I discovered it missing when I arrived at my car in Honolulu. I reported it missing to the Sheriff's deputy in Honolulu as well as lost and found. When I called Effy, they offered to sell me a replacement at a good price. I do not consider this a good enough response to my loss due to a faulty clasp.
Bottom Line: No, I would not recommend this to a friend
Thank you for your email. As we discussed on the phone, Effy offers a lifetime warranty on items purchased from us, however, the warranty cannot cover the loss of an item. We can offer a significant discount on future purchases for your trouble.
What do you consider a significant discount, if I wanted to replace the lost bracelet? I still think the loss should be covered by warranty. The loss was due to a faulty clasp.
I purchased a watercolor ring multi-stone Effy, got it today. Effy is NOT STAMPED on any piece.
Waiting for the second one tomorrow.
Trouble brewing...a lot of money paid out.
Would you kindly let me know if the ring needed to be sized for you? Please reach out to me at email@example.com so we may resolve your issue.
While traveling with me on a recent cruise my mother purchased a ring that required resizing and was then to be sent to her - it’s been over a month since we returned to Melbourne (4th of January) and she has not received it. She is really disappointed as it was a gift from my father for their 60th wedding anniversary, which was yesterday, and they are having a lunch tomorrow and she does not have her gift to show off!
Are you able to tell us how far away it is?