Please do not waste your time or money. Go to your dentist and get this done by professionals. I was very excited when I started with SmileDirectClub, but not after months of my aligners delivered MONTHS after the delivery date and the inconsistency of how the retainers and aligners were made were very poor.
Any time I wanted to speak to a manager, they passed me off to a "supervisor." Every supervisor I spoke to gave me the generic "oh no I am so sorry to hear about this." Never tried to make it right. They just always gave me expectations that they never met. This company has no integrity, everyone that works here says something different. Going through SmileDirectClub gave me a constant headache. I will not refer SmileDirectClub to anyone.
Bottom Line: No, I would not recommend this to a friend
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Company Response from Smile Direct Club
Hi Brie. We appreciate you taking the time to leave a review. Feedback is very valuable to us! We're disappointed to hear about this. If you have any concerns that weren't addressed, feel free to email us at grinners@smiledirectclub.com. Best, Emily