The vehicle was delivered and in the condition expected, no surprises. What was a surprise was the amount charged for the transfer of a tag from my old vehicle to the new one - over $400.00. There was a mess up and I had to go to DMV and do it myself. The fee at DMV was $9.00 in part because I just renewed the tag but that cost around $60.00. Check what you were charged, then check at what actual costs are. If you were overcharged, demand a refund. I am told I would get one, but to date that has not happened. An odor is emitting from that department, be careful. If not for the tag issue, everything else went smooth.
Bottom Line: Yes, I would recommend this to a friend
5 people found it helpful
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Company Response from Carvana
Thank you Dean for taking the time to bring your concerns to Carvana’s attention. We want to apologize for the miscommunication and frustration caused during the registration process. We sincerely appreciate you taking the time to go to the Department of Motor Vehicle in order to transfer your plates as we should have done originally. One of Carvana’s managers has tried to reach out to you in order to ensure all of your concerns have been resolved, as well as submitted for the reimbursement. We appreciate your patience and willingness to work with Carvana through the registration process. Please reach out to us at 800-333-4554 should any questions arise.