I ordered and got my first shipment in four weeks. I canceled because that is the slowest shipping ever. They sent me an email to try another month at 50% off and my wife convinced me to give a second chance. I ordered an extra case and another fragrance and now 19 days later and I still have nothing, and they have zero customer service. Don't waste your money. I am glad it was only 30 bucks I lost. You have been warned.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this Review
Company Response from
Hi Jim,
Thank you for writing us a review and I am terribly sorry about your unpleasant experience with us. Even though this response is a year late, I would like to apologize for the extreme delay with your order. Last year, our warehouse transition impacted a lot of our customers and we’ve experienced delays with orders which our team had worked hard to fulfill the remainder of. We had prepared for the changes to go unnoticed by you, and we truly apologize for any inconvenience that may be caused.
I can assure that we are working tirelessly and around the clock to resolve the issues which have contributed to our shipping delays at our processing center, thus we thank you for your understanding on this matter. Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️