I paid for and placed my first order about 2 weeks ago so I can have my products for my wedding but I still have not received them. The website still says it's processing. I reached out to them 3 times and still have not been helped. Very unprofessional!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Hi Demetrius,
Thank you for writing us a review and I am so sorry to hear about the issues you've had in the past. This is absolutely not the experience we wanted you to have!
We experienced shipping delays last year due to unforeseen challenges during a transition to a new warehouse. We were also a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few months.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!