I bought my car a few months ago (2015 Kia Sorento), and now it's burning oil pretty rapidly. Unfortunately, it is already passed the 100-day warranty window, and now I need a new engine. I don't trust Carvana's inspection at all.
I would have found this problem earlier, but it was misdiagnosed twice. One mechanic said it was the drain plug. After finding the oil low again, I took it to another mechanic, who said it was the oil filter gasket. After finding it low again, I took it to the Kia dealership, who performed an oil consumption test over the next month or so. I'm losing about a quart and a half every 500 miles (The low engine oil light doesn't appear to work either). Shame on Carvana for selling me a faulty car, and shame on me for purchasing from them.
Bottom Line: No, I would not recommend this to a friend
13 people found it helpful
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Company Response from Carvana
Thank you for reaching out to us regarding your Carvana purchase and for taking the time to leave a review of this experience. First, we are sorry to hear that you are experiencing problems with the oil in your vehicle. We understand how frustrating it must be to take time out of your day to have the problem resolved. After further review of your account, we understand you called Carvana back in April of 2018 to discuss the oil leakage and we advised to get in touch with our warranty company, Silverrock, to find a solution. We apologize your mechanic was not able to diagnose the issue and we do hope the Kia dealership was able to fix the oil leak in a timely manner.