Reviews (1)

My story sounds similar to those who are unhappy. I fall into the category of everything was fine until it wasn't. Giving your money to them is about the only easy part of this process. You better pray to the orthodontic gods that you never have any issues once you make a deal with the devil. My treatment plan was for five months. And I fully understand that it is not an exact science and adjustments may be needed. However, when a customer says they are unhappy with the results and no longer wish to continue, that wish should be honored by the company. Working in retail management for as long as I have, you need to do right by the customer even if it means you lose a little on the back end.

Customer service will be the death knell of this company. This isn't just money, these are people's lives you are messing with and holding up. If your product and your service is so poor that you cannot afford to honor the wishes of your customer, then perhaps it's time to reevaluate your business plan. A customer should not be forced to continue paying for a service that no longer adds value to their life or has created a hardship. In this case, I have sent several messages over the last couple of months asking that my plan be discontinued. I have one tooth that will not budge and I would rather make peace with it than continue this plan.

I am not asking for a refund. It didn't work the way it had been predicted, it is what it is. But forcing me to continue to pay by ignoring my requests is beyond unethical. Reading the reviews it would appear I am not alone in this. I guess I have no other recourse than to file a complaint with the BBB. It's a shame it has to be escalated to this degree.