Kate Hudson should be ashamed. I joined as a VIP, and was supposed to get an outfit for $25, but was charged $39 instead. When I emailed customer service, they gave me an excuse that did not address the situation, or make any sense. So okay, I thought I'd give them another chance. I then bought another outfit, and returned it because I did not like the fit of the style. I took a store credit, because you are charged a fee for returning items (information I found that out when I returned a previous order), however, in order to get my $30-$40 credit, I had you spend at least $100. WHY? It's my money. If I had known, I would have paid the return fee instead.
All this occurred in December and January. When I went to the website today, to opt out of my monthly outfit for February, I saw that my credit is completely gone. So now I'm out about $40. What a scam! I got ticked off and tried to cancel the VIP, but had to call three times before I got an actual person. The virtual customer service representative "Anna" would not let me cancel. Beware!
Bottom Line: No, I would not recommend this to a friend
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