Reviews (1)

I began my treatment in January 2016 and was told my treatment would take three months. Almost three YEARS later I am still dealing with them. My teeth required very little correction. I just have a gap in between my front two teeth. My first 3 months there was a slight change, but there was still a notable gap, and my side teeth are now not aligned so they grate together. I contacted SmileDirectClub and they set me up with another 2-month refinement plan. This time there was no change at all. I contacted SmileDirectClub and was approved for a refinement plan again. They lost my impressions twice, and determined that two sets of impressions were unusable even though somehow my first set was received perfectly with no problems.

Because they typically take a month to get back to you, time passed and I didn't hear anything. At this point my last set of aligners are completely broken, I have had to book an appointment to go to a Smile shop because of months of issues with impressions. When I contacted SmileDirectClub for replacement aligners until my refinement ones arrive, I was told it wasn't possible.

I asked to talk to a manager to report the terrible service; I was told one will call me. Nobody ever called me. I contacted them again and again and was told I'd be contacted - nobody ever did. I have noticed a significant decline in the quality of service as they have grown.

Furthermore, I have a friend who went in for treatment with a dentist with roughly the same level of work that I needed. Their treatment was done in 4 months and they only paid $1000 more than me. This friend started treatment more than a year after I did, and finished over a year ago. I have so many regrets about wanting to be thrifty on this. Just go to a dentist and save yourself the headache.