I’ve had Scentbird since the end of July. The first scent I received was in August and came quickly with proper tracking info. And then it was all downhill from there. September’s scent took until mid-October to arrive, with NO communication from the company about why my order was so delayed. I, of course, was charged for this month’s scent (making sure they get their money seems to be the only thing that they can do on time) on November 10th, yet here we are, the second to last day of November and the thing hasn’t even shipped yet. I love the idea of getting to try different scents, but I just can’t justify continuing to give my money to a company that provides no consistency when it comes to ensuring you actually receive your product. I will be canceling after I receive this month’s fragrance (if I ever do...) and am holding out hope for a better alternative.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Hi Madi! Thanks for leaving this review and I completely understand your frustration. The inconsistency of the shipments is definitely a less than experience and I'm sorry that this was the case for you. Since this time, I'm certain we've improved shipping timeliness and communication and we're actively working to make sure that each experience is as enjoyable as it is efficient. I'm sorry to see this caused you to cancel but I'm hopeful you received your November 2018 fragrance and if you have any questions, feedback or concerns in the future, please email us at socialsupport@scentbird.com.