On the 10th of November 2018, I filled out the contact form on HomeLight.com. I received a "Congrats! You qualify for our Concierge Service" reply stating I would be contacted shortly. I received an email at 8:07 PM and was told I would get "a quick call to see if there's any other relevant information." The email also stated "Note that these calls with agents may be recorded for quality assurance."
I replied to the email with full details and the following: "I do not answer phone calls for numbers I do not recognize. I would prefer contact via this email address. Information passed and the exchanges will then be "documented" for my records."
I received a reply to that exchange: "Thank you for reaching out to HomeLight's support team. We have received your e-mail and our team will be in touch with you shortly."
As I type this it is 3:57 PM on the 29th of November 2018, I have received no call or email.
Within 24 hours of first filling out the HomeLight.com contact form (which included my email address), my spam folder exploded with junk email averaging 10-15 a day now where I was getting 10-15 a week. Your call.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from HomeLight, Inc.
Hey Mary,
Thank you for taking the time to leave us a review. I am so sorry of the experience that you have had. We will go ahead and remove you from any further correspondences. Hope you have a great day!